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Please  contact  us promptly  if  payment  failure  occurs.(store@tenfu.com)

Frequently Asked Questions

No. You can make the purchase using the Guest Account option. All you need is a valid e-mail id, so that we can mail your order details. But we highly recommend that you get one because you'll be be able to check out faster the next time, see personalized recommendations and receive notifications from us about our deals and offers.

To recover your password, go to our Forgot Password Page and enter your email id. This should send you an email. Follow the procedure in the email and you should be done in a couple of minutes.

If you haven't received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don't find the email in spam or trash box, do not hesitate to write in to us at order@tenfu.com and one of our agents will get in touch with you as soon as possible.

Yes, we will ship worldwide for free vis EMS (E Packet) service for orders over $59.99. Delivery time for most countries are 1-2 weeks. Duties may apply to deliveries to your country. Please check with your local customs. In accordance with our terms and conditions, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.

The shipping charges are calculated by weight and volume and will be determined at the checkout. However, we ship for free for orders over $59.99.

EMS (E Packet) service: 

Australia, New Zealand , Korea, Japan, Turkey, UK, Germany, France:1-2 weeks Canada, USA, Russia, Italy, Poland, Switzerland, or other European countries: 1-3 weeks. Israel, South American countries, and other countries: 2-4 weeks. *subject to local custom clearance. 

Yes, you may log on to https://www.17track.net/en for tracking information

You can change the address of your order by sending us an email using this form. Alternatively, you can also email us at order@tenfu.com .

To cancel your order, please send us an email to order@tenfu.com with your order details and we'll cancel it promptly.

Back to source: In this case, the money will be debited back to your account. This typically takes about 5-7 working days.Once you've canceled your order, Tenfu’sTea will process the refund based on your choice mode of refund.

You can cancel your order; however, shipping charges will be deducted from refund.

Ensuring that our customers get only the highest quality teas is top priority for us at TenFu’s Tea! However, if you think we've messed up somewhere- with the quality or with quantity or contents of your order, all you need to do is reach out to our customer support by filling up the form on this page or email us at order@tenfu.com. We'll be glad to help you out with the best possible solution, including refunding your money back.

We accept Visa and MasterCard.

Enter the code in the provided box at the time of Proceed to Payment. The discount will be directly applied to the final receipt. Only one discount code is permitted per individual order.

 In order for a promotion code to be valid, it must meet both the date and the product requirements. Please double-check the code is not expired and is valid for the products in your tea basket. If you still have any questions, please get in touch with our customer support at order@tenfu.com.

That must be very frustrating; let’s resolve this right away. Here are some potential solutions:( 1) Verify that you are typing in the email and password registered to the account. (2) Avoid copying and pasting your email and password into the prompt boxes. Sometimes this adds an extra unseen “space” which causes the system to reject the password. If you cannot remember your password, please select “FORGOT PASSWORD” on the log in page. An email will be sent to your registered account inviting you to reset your password. If you still cannot log into your account, please contact us at order@tenfu.com and we’ll investigate.
Free samples are automatically added to each order. We endeavor to select teas that compliment your purchase.
Of course you can! You just need send sample picture to me , We will tell you the product link so that you can buy it .
We know you didn't. But samples are a great way for you to discover many new teas without having to pay any extra money. Also, we'd love to hear your feedback on our sample packs by filling in a product review on the corresponding product's page.