Frequently Asked Questions
No. You can make the purchase using the Guest Account option. All you
need is a valid e-mail id, so that we can mail your order details. But
we highly recommend that you get one because you'll be be able to
check out faster the next time, see personalized recommendations and
receive notifications from us about our deals and offers.
To recover your password, go to our Forgot Password Page and enter your
email id. This should send you an email. Follow the procedure in the
email and you should be done in a couple of minutes.
If you haven't received the order confirmation email in your inbox, you
might want to check your spam or trash folder. If you don't find the
email in spam or trash box, do not hesitate to write in to us at
email@example.com and one of our agents will get in touch with you as
soon as possible.
Yes, we will ship worldwide for free vis EMS (E Packet) service for
orders over $59.99. Delivery time for most countries are 1-2 weeks.
Duties may apply to deliveries to your country. Please check with your
local customs. In accordance with our terms and conditions, you are
responsible for payment of any customs duties, taxes and import charges
which the customs in your country may apply to your order.
The shipping charges are calculated by weight and volume and will be
determined at the checkout. However, we ship for free for orders over
EMS (E Packet) service:
Australia, New Zealand , Korea, Japan, Turkey, UK, Germany, France:1-2
weeks Canada, USA, Russia, Italy, Poland, Switzerland, or other European
countries: 1-3 weeks. Israel, South American countries, and other
countries: 2-4 weeks. *subject to local custom clearance.
You can change the address of your order by sending us an email using
this form. Alternatively, you can also email us at firstname.lastname@example.org .
To cancel your order, please send us an email to email@example.com with your order details and we'll cancel it promptly.
Back to source: In this case, the money will be debited back to your
account. This typically takes about 5-7 working days.Once you've
canceled your order, Tenfu’sTea will process the refund based on your
choice mode of refund.
You can cancel your order; however, shipping charges will be deducted from refund.
Ensuring that our customers get only the highest quality teas is top
priority for us at TenFu’s Tea! However, if you think we've messed up
somewhere- with the quality or with quantity or contents of your order,
all you need to do is reach out to our customer support by filling up
the form on this page or email us at firstname.lastname@example.org. We'll be glad to
help you out with the best possible solution, including refunding your
We accept Visa and MasterCard.
Enter the code in the provided box at the time of Proceed to Payment.
The discount will be directly applied to the final receipt. Only one
discount code is permitted per individual order.
In order for a promotion code to be valid, it must meet both the date
and the product requirements. Please double-check the code is not
expired and is valid for the products in your tea basket. If you still
have any questions, please get in touch with our customer support at