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Please  contact  us promptly  if  payment  failure  occurs.(store@tenfu.com)

Return Policy

1.Our policy lasts 14 days starting from the day you receive your order. you need to do is reach out to our customer support by filling up the form on this page or email us at order@tenfu.com. We'll be glad to help you out with the best possible solution, including refunding your money back.

2.Products that are unused and in the same condition as you received it are eligible for return.


1.To apply for a return, please send an email to store@tenfu.com with your order number and the products that you would like to return to us. We will reply you within 2 working days with the instructions for returning goods.

2.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment. Please allow at least 2 weeks for your credit card company to refund the credit to your account. If you still have not received your refund after this period, please contact us at  store@tenfu.com.